FAQ
How Do I Place an Order?
To place an order with Viverique:
- Select the product you would like to purchase and add it to your cart.
- Open your cart and proceed to checkout.
- Enter your contact and shipping information.
- Apply an eligible discount code, if available.
- Review your order, shipping information, and the payment methods available during checkout.
- Submit your order.
After your order has been placed successfully, an order confirmation will normally be displayed and sent to the email address provided during checkout.
If you experience difficulty placing an order, please contact:
How Will I Know My Order Was Successful?
After a successful purchase, an order confirmation email will normally be sent to the email address provided during checkout.
If you do not see the confirmation email, please check your:
- Spam folder;
- Junk folder; or
- Promotions folder.
If you still cannot locate the confirmation, please contact:
Can I Change My Order After It Has Been Placed?
If you need to request a change to your order, please contact us as soon as possible.
Order-change requests should be submitted before the order enters the processing stage.
Once processing or shipment preparation has begun, we cannot guarantee that changes can still be made.
For assistance, contact:
Please include your order number and clearly describe the requested change.
Can I Cancel My Order?
Cancellation requests should be submitted as soon as possible.
Orders may generally be cancelled before they enter the processing stage.
Once processing or shipment preparation has begun, cancellation cannot be guaranteed.
Orders that have already been dispatched cannot generally be cancelled and may instead need to follow the applicable return procedure.
To request a cancellation, contact:
Please include your order number.
For complete cancellation information, please review our Return & Refund Policy.
How Long Does Order Processing Take?
Orders are generally processed within 5 business days after the order has been successfully submitted and payment has been confirmed.
Business days do not include weekends or public holidays.
Orders submitted on weekends or public holidays will normally begin processing on the next available business day.
How Long Does Delivery Take?
After your order has been dispatched, standard delivery within the United States generally takes approximately:
10–20 business days
This delivery estimate begins after dispatch and does not include the order-processing period.
Delivery times are estimates rather than guaranteed arrival dates and may occasionally be affected by carrier operations, weather, public holidays, transportation disruptions, or other logistics circumstances.
Where Does Viverique Ship?
Viverique currently ships to addresses within the United States only.
At this time, our standard online checkout does not support delivery to destinations outside the United States.
For questions regarding shipping availability, please contact:
How Much Does Shipping Cost?
A flat standard shipping fee of $2.99 USD per order applies to all orders shipped within the United States.
This shipping fee will be displayed during checkout before the purchase is completed.
How Can I Track My Order?
Once your order has been dispatched, a shipping confirmation email containing available tracking information will normally be sent to the email address associated with your order.
Please allow some time for carrier tracking information to become active after dispatch.
If your tracking information has not updated for an unusually long period, please contact:
Please provide your order number and tracking number where available.
What Should I Do If My Package Is Delayed or Missing?
If your package appears to be significantly delayed or you believe it may be lost, please contact:
Please provide:
- Your order number; and
- Your tracking number, if available.
We will review the available shipping information and assist with an appropriate next step.
A customer inquiry will not be automatically denied solely because carrier tracking displays a Delivered status.
What Should I Do If an Item Is Missing, Damaged, Defective, or Incorrect?
Please contact our customer support team at:
When contacting us, please provide:
- Your order number;
- A brief description of the issue; and
- Relevant photographs or videos where appropriate.
After reviewing the available information, we will provide an appropriate resolution based on the circumstances.
Possible resolutions may include a replacement, refund, authorized return, or another suitable solution.
What Is the Return Period?
Eligible products may be returned within 14 calendar days after delivery.
Return eligibility and applicable conditions are explained in our Return & Refund Policy.
Please contact us before sending any product back.
How Do I Request a Return?
Before shipping a product back, please contact:
Please provide your order number, the product you would like to return, and the reason for your request.
Relevant photographs or videos may also be requested where appropriate.
After your return request has been reviewed, our customer support team will provide the applicable return authorization and return instructions.
Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.
Who Pays for Return Shipping?
For eligible returns based on a change of mind, personal preference, incorrect size or variation selected by the customer, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for the applicable return shipping costs.
If the issue results from our fulfillment error or a qualifying damaged, defective, or incorrect product, the customer will not be responsible for additional return shipping costs reasonably associated with resolving the issue.
Please review our Return & Refund Policy for complete information.
How Long Do Refunds Take?
Once an authorized return has been received and inspected, approved refunds are issued to the original payment method.
Approved refunds are generally processed within:
5–10 business days after the returned product has been received and inspected.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
Which Payment Methods Are Accepted?
Available payment methods are displayed during checkout and may vary depending on your location, device, payment-provider availability, and checkout configuration.
Please review the payment options shown during checkout before completing your order.
Is Checkout Secure?
We use reasonable technical and organizational measures intended to protect information submitted through our Site.
Payment transactions may be processed through Shopify and applicable independent payment providers using appropriate payment-security technologies.
However, no online system can guarantee absolute security.
How Do I Use a Discount Code?
If you have an eligible discount or promotional code, enter it in the applicable discount field during checkout.
Select Apply and confirm that the discount has been reflected in your order total before completing payment.
Discount codes may be subject to:
- Expiration dates;
- Product exclusions;
- Minimum purchase requirements;
- Usage limitations; or
- Other promotional conditions.
How Do I Manage Items in My Cart?
You can use the available cart controls to:
- Add products;
- Review selected products;
- Increase or decrease quantities; and
- Remove products.
Your cart subtotal should update automatically after applicable changes.
Which Browsers Are Recommended?
For the best browsing and checkout experience, we recommend using an up-to-date version of:
- Google Chrome;
- Safari;
- Mozilla Firefox; or
- Microsoft Edge.
Older or unsupported browser versions may affect certain Site or checkout features.
How Is My Personal Information Used?
Personal information may be collected, used, disclosed, and processed for purposes including:
- Processing and fulfilling orders;
- Providing customer support;
- Managing payments;
- Coordinating shipping and delivery;
- Preventing fraud or security risks;
- Meeting applicable legal requirements; and
- Other purposes described in our Privacy Policy.
For complete information regarding our privacy practices, please review our Privacy Policy.
Customer Support Information
Brand Name:
Viverique
Legal Company Name:
Hubei Ci'en Network Service Co., Ltd.
Customer Support Email:
service@viverique.com
Business Phone:
+86 27-8789-3661
Business Address:
Room 2156, Unit 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
Support Days:
Monday – Friday
Typical Response Time:
Within 24–48 business hours
Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd.