FAQ
How Do I Place an Order?
To place an order with Viverique:
- Select the products you would like to purchase and add them to your cart.
- Open your cart and proceed to checkout.
- Enter your contact details, name, and shipping address.
- Apply an eligible discount code, if available.
- Review your shipping information and choose one of the payment methods offered at checkout.
- Confirm your order details and submit your purchase.
Once your order has been placed successfully, an order confirmation will be displayed and a confirmation email will be sent to the email address provided during checkout.
If you experience any issues while ordering, please contact:
What Should I Do If an Item Is Missing or Incorrect?
If your package contains an incorrect item or one or more products are missing, please contact our customer support team.
To help us review your request, please provide:
- Your order number;
- A brief explanation of the issue; and
- A clear photo of the item received, where applicable.
After reviewing the information provided, we will offer an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
Customer Support Email:
service@viverique.com
How Will I Know My Order Was Successful?
After a successful purchase, an order confirmation email will normally be sent automatically.
If you do not see the email in your inbox, please check your spam, junk, or promotions folder.
If you still cannot locate your confirmation, contact:
Can I Change My Order After It Has Been Placed?
If you need to change order details, please contact us as soon as possible.
Requests submitted before 11:00 PM PDT (GMT-7) on the date of purchase may be reviewed before the order enters processing.
Once processing or shipment preparation has started, we may no longer be able to guarantee changes.
For assistance, contact:
Please include your order number and clearly explain the requested change.
How Do I Manage Items in My Cart?
You can manage your shopping cart using the available cart controls:
- Add items: Select your preferred product and choose Add to Cart.
- Review items: Open the cart icon to see the products you have selected.
- Change quantities: Increase or decrease quantities using the applicable controls.
- Remove items: Select the remove option or reduce the quantity where available.
Your cart subtotal should update automatically after changes are made.
Which Browsers Are Recommended?
For the best browsing and checkout experience, we recommend using an up-to-date version of:
- Google Chrome;
- Safari;
- Mozilla Firefox; or
- Microsoft Edge.
Older or unsupported browser versions may affect certain website or checkout features.
Which Payment Methods Are Accepted?
Available payment options may include:
- Visa;
- MasterCard;
- American Express;
- Discover;
- PayPal; and
- Apple Pay.
The payment methods currently available for your order will be shown during checkout.
How Do I Pay With PayPal?
If PayPal is available during checkout:
- Select PayPal as your payment method.
- Sign in to your PayPal account or follow the payment options presented by PayPal.
- Review and authorize the transaction.
- Return to the Viverique website or wait for confirmation that your order has been completed.
How Do I Use a Discount Code?
If you have an eligible promotional or discount code, enter it in the applicable discount field during checkout.
Select Apply and confirm that the discount has been reflected in your order total before completing payment.
Discount codes may be subject to expiration dates, eligibility requirements, exclusions, minimum purchase requirements, or other promotional terms.
Where Can I Find Return or Exchange Information?
For complete information regarding eligible returns, exchanges, refund procedures, and return requirements, please review our Return Policy.
If you need additional assistance, contact:
How Do I Request a Return?
Before shipping any product back, please contact our customer support team for return authorization and instructions.
Please provide your order number and relevant details about the item you wish to return.
Customer Support Email:
service@viverique.com
Please do not send a return until you have received the appropriate instructions from our team.
Can I Cancel My Order?
Cancellation requests should be submitted as soon as possible.
Orders may generally be cancelled before they enter the processing stage.
Once processing or shipment preparation has begun, cancellation may no longer be possible.
To request a cancellation, contact:
Please include your order number when submitting your request.
Is Checkout Secure?
We use reasonable technical and security measures intended to protect information submitted through our website.
Payment transactions are processed through secure payment service providers using encrypted payment technologies where applicable.
However, no online system can guarantee absolute security.
How Is My Personal Information Used?
Personal information may be collected and used for purposes such as:
- Processing and fulfilling orders;
- Providing customer service;
- Managing payments and delivery;
- Meeting legal or regulatory requirements; and
- Other purposes described in our Privacy Policy.
We aim to handle personal information responsibly and in accordance with our published privacy practices.
For privacy-related inquiries, please contact:
Customer Support Information
Brand Name: Viverique
Legal Company Name: Hubei Ci'en Network Service Co., Ltd.
Customer Support Email:
service@viverique.com
Business Address:
Room 2156, Unit 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
Support Days:
Monday – Friday
Typical Response Time:
Within 24–48 business hours
Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd.