Last Updated: September 1, 2026

Introduction

Welcome to viverique.com (the “Site”).

Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd. (“Company,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of the Site and the products, features, tools, content, and services made available through Viverique (collectively, the “Services”).

By accessing or using the Site, browsing products, creating an account, placing an order, or otherwise using the Services, you agree to these Terms together with our applicable Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies referenced on the Site.

If you do not agree with these Terms, please discontinue use of the Site and Services.

Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our online store and offer products and Services to customers.

These Terms apply to visitors, customers, account holders, and other users of the Site.

Nothing in these Terms is intended to exclude, restrict, or waive consumer rights that cannot lawfully be excluded or limited.

Section 1 — Eligibility and Online Store Use

By using the Site, you confirm that you have reached the legal age required to enter into a binding transaction in your jurisdiction or otherwise have the legal capacity required to use the Services.

You may use the Site and Services only for lawful purposes.

You may not:

• Use the Site or products for unlawful or fraudulent purposes;
• Violate applicable laws or regulations;
• Infringe intellectual-property or other legal rights;
• Introduce viruses, malware, malicious code, or harmful technologies;
• Attempt unauthorized access to accounts, systems, or restricted areas;
• Interfere with Site security or normal operation; or
• Use the Services in a manner that materially harms other users or customers.

Material violations of these Terms may result in restriction, suspension, or termination of access where reasonably necessary and permitted by applicable law.

Section 2 — General Conditions

We may refuse, restrict, or discontinue access to the Services where reasonably necessary for reasons including:

• Security;
• Fraud prevention;
• Legal compliance;
• Technical requirements;
• Misuse of the Site; or
• Other legitimate operational reasons.

Information transmitted through the Site may pass through different networks or service providers and may require technical adjustments to function properly.

Payment information is handled through applicable payment processors and ecommerce systems.

You may not reproduce, duplicate, copy, resell, distribute, or commercially exploit a substantial portion of the Site or Services without authorization from us or the applicable rights holder.

Section 3 — Accuracy of Site Information

We make reasonable efforts to ensure that information displayed on the Site is accurate and current.

However, non-material information may occasionally contain errors, omissions, or outdated content.

We may correct or update Site information where reasonably necessary.

Nothing in this section limits our obligations regarding:

• Product descriptions;
• Product pricing;
• Accepted orders;
• Shipping;
• Returns;
• Refunds; or
• Mandatory consumer rights.

Customers should review applicable product information and store policies before completing a purchase.

Section 4 — Changes to Products, Services, and Prices

Product prices, availability, promotions, and certain Site features may change from time to time.

We may modify, suspend, replace, or discontinue certain products, Services, or Site functionality where reasonably necessary.

Changes generally will not unlawfully affect rights relating to orders that have already been accepted.

Material pricing or listing errors will be handled in accordance with our applicable policies and applicable law.

Section 5 — Products and Services

Certain products may be available exclusively through the Site and may be offered in limited quantities.

We make reasonable efforts to accurately display:

• Product photographs;
• Colors;
• Descriptions;
• Dimensions;
• Materials;
• Features; and
• Other relevant product information.

However, minor differences may occur because of:

• Device or screen settings;
• Lighting or photography;
• Reasonable manufacturing variations; or
• Packaging or product updates.

Eligible returns, cancellations, and refunds are governed by our Return & Refund Policy.

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from its description, please contact our customer support team.

Section 6 — Orders and Account Information

You agree to provide accurate, current, and complete information when:

• Placing an order;
• Creating or maintaining an account;
• Providing billing information;
• Providing shipping information; or
• Communicating with customer support.

We may review, decline, restrict, modify, or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability;
• Material pricing or listing errors;
• Incorrect or incomplete order information;
• Payment authorization problems;
• Suspected fraud or unauthorized activity;
• Shipping restrictions; or
• Other circumstances that reasonably prevent fulfillment.

Submitting an order does not necessarily guarantee acceptance or fulfillment.

If we cancel an order after payment has been successfully collected, the applicable amount will be returned to the original payment method.

Section 7 — Payments

Available payment methods are displayed during checkout.

Payment options may vary depending on factors such as:

• Customer location;
• Device;
• Payment-provider availability; and
• Checkout configuration.

Customers should review the payment methods displayed during checkout before submitting an order.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

An order may not be completed if payment authorization is unsuccessful.

Section 8 — Shipping and Delivery

Viverique currently ships to addresses within the United States.

Detailed shipping terms are provided in our Shipping Policy, including information regarding:

• Order processing;
• Shipping fees;
• Estimated delivery times;
• Shipping destinations;
• Fulfillment;
• Tracking;
• Address changes;
• Delayed shipments; and
• Lost packages.

Delivery estimates are not guaranteed and may occasionally be affected by carrier operations, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

If a shipment is significantly delayed, missing, or otherwise affected by a delivery issue, please contact our customer support team for assistance.

Section 9 — Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Order changes and cancellation requests should generally be submitted before the order enters the processing stage.

Once processing or shipment preparation has begun, changes or cancellation cannot be guaranteed.

Orders that have already been dispatched generally cannot be cancelled and may instead be subject to the applicable return process.

Complete cancellation procedures are described in our Return & Refund Policy.

Section 10 — Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

That policy explains:

• Return eligibility;
• The applicable return period;
• How to request a return;
• Return authorization;
• Return destination instructions;
• Return shipping responsibilities;
• Damaged, defective, or incorrect items;
• Cancellation procedures; and
• Refund processing.

Approved refunds are generally returned to the original payment method according to the procedures described in our Return & Refund Policy.

If general language in these Terms conflicts with a more specific provision of our Shipping Policy or Return & Refund Policy concerning shipping, cancellation, returns, or refunds, the applicable specific policy will govern to the extent permitted by law.

Nothing in this section limits mandatory consumer rights.

Section 11 — Damaged, Defective, Missing, or Incorrect Items

If your order arrives:

• Damaged;
• Defective;
• Incomplete;
• Incorrect; or
• Materially different from its description,

please contact:

service@viverique.com

Please provide your order number and photographs, videos, or other relevant information where appropriate.

After reviewing the issue, we will provide an appropriate resolution, which may include:

• Replacement;
• Refund;
• Authorized return; or
• Another suitable solution.

Where the issue results from our fulfillment error or a qualifying product defect, the customer will not be responsible for additional return shipping costs reasonably associated with resolving the issue.

Section 12 — Third-Party Tools and Services

The Site may provide access to tools, applications, payment services, shipping services, or other functionality operated by independent third parties.

These third-party services may be subject to their own:

• Terms;
• Privacy practices;
• Technical requirements; and
• Operating policies.

We do not control all aspects of independent third-party services.

We recommend reviewing the applicable provider's terms before using an external service.

Nothing in this section removes our obligations to customers under our published policies or applicable law.

Section 13 — Third-Party Links

The Site may contain links to websites, platforms, or resources operated by independent third parties.

We are not responsible for the content, security, privacy practices, availability, products, services, or policies of independent third-party websites.

If you choose to access an external website, you should review its applicable policies before providing personal information or completing a transaction.

The inclusion of a third-party link does not necessarily constitute an endorsement.

Section 14 — Intellectual Property

Unless otherwise stated, the Site and its content—including text, graphics, product photographs, logos, icons, layouts, designs, and other materials—are owned by, licensed to, or otherwise lawfully used by Viverique or Hubei Ci'en Network Service Co., Ltd.

You may access and use the Site for personal and lawful shopping purposes.

Unless authorized by us or the applicable rights holder, you may not:

• Reproduce;
• Copy;
• Modify;
• Distribute;
• Publish;
• Sell;
• License;
• Commercially exploit; or
• Create derivative works from

protected Site content.

Third-party trademarks and intellectual property remain the property of their respective owners.

Section 15 — User Content

If the Site allows you to submit reviews, comments, photographs, feedback, suggestions, or other content, you are responsible for ensuring that the content is lawful and that you have the necessary rights to provide it.

You must not submit content that is:

• Fraudulent;
• Unlawful;
• Defamatory;
• Abusive;
• Malicious;
• Infringing;
• Intentionally misleading; or
• Otherwise in violation of another person's rights.

Where permitted by applicable law and the applicable Site feature, submitted content may be used in connection with operating, improving, or promoting the Services.

Section 16 — Privacy

Our collection, use, disclosure, retention, and processing of personal information are described in our Privacy Policy.

Please review our Privacy Policy for information regarding:

• The personal information we may collect;
• How information may be used;
• How information may be disclosed;
• Cookies and similar technologies;
• Privacy choices;
• Data retention;
• International transfers; and
• Privacy rights that may be available to you.

Section 17 — Website Availability

We aim to provide reliable and secure access to the Site.

However, the Site may occasionally experience:

• Maintenance;
• Technical interruptions;
• Errors;
• Delays; or
• Other operational issues.

To the extent permitted by applicable law, general Site functionality is provided on an “as available” basis.

Nothing in this section limits rights relating to defective products, accepted orders, valid refunds, or consumer protections that cannot lawfully be excluded.

Section 18 — Disclaimer

To the extent permitted by applicable law, we do not guarantee that the Site will always be completely uninterrupted or error-free.

However, nothing in these Terms excludes or limits:

• Statutory warranties;
• Consumer guarantees;
• Legal remedies;
• Product-safety obligations; or
• Other rights that cannot legally be excluded.

Section 19 — Limitation of Liability

To the maximum extent permitted by applicable law, Hubei Ci'en Network Service Co., Ltd., its applicable service providers, and representatives will not be liable for indirect, incidental, special, or consequential losses arising solely from access to, use of, or inability to access the Site where such liability may lawfully be limited.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or limited.

Nothing in this section affects rights relating to:

• Defective or materially misdescribed products;
• Incorrect orders;
• Valid refunds;
• Mandatory consumer protections;
• Fraud or willful misconduct; or
• Other rights or liabilities that cannot legally be waived.

Section 20 — Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, liabilities, or costs resulting directly from:

• Your unlawful or fraudulent use of the Site;
• A material violation of these Terms; or
• Your infringement of another person's lawful rights.

This provision does not require you to indemnify us for losses resulting from our own unlawful conduct, negligence, breach of these Terms, or failure to comply with applicable law.

Section 21 — Suspension and Termination

We may restrict, suspend, or terminate access to the Site where reasonably necessary, including circumstances involving:

• Fraud or suspected fraud;
• Unlawful activity;
• Security threats;
• Misuse of the Site; or
• Material violations of these Terms.

Termination or restriction of access does not eliminate rights or obligations that arose beforehand, including obligations relating to:

• Accepted orders;
• Payments;
• Returns;
• Refunds; or
• Applicable consumer rights.

Section 22 — Severability

If any provision of these Terms is determined by a competent court or authority to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the maximum extent permitted by applicable law.

The remaining provisions will continue to apply to the extent legally enforceable.

Section 23 — Governing Law and Consumer Rights

These Terms and use of the Site are governed by applicable law.

If mandatory consumer-protection laws apply based on your jurisdiction, nothing in these Terms is intended to remove protections, rights, or remedies that cannot legally be waived.

Any dispute relating to these Terms will be addressed according to applicable law and jurisdictional rules legally applicable to the parties.

Section 24 — Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our Services;
• Business practices;
• Technology;
• Operational requirements; or
• Applicable legal or regulatory requirements.

The latest version will be published on the Site.

Where appropriate, the “Last Updated” date will also be revised.

Changes generally apply from the date the revised Terms become effective and will not unlawfully alter rights associated with previously accepted orders.

Section 25 — Contact Information

Questions regarding these Terms of Service or the use of our Site may be directed to:

Brand Name:
Viverique

Legal Company Name:
Hubei Ci'en Network Service Co., Ltd.

Customer Support Email:
service@viverique.com

Business Phone:
+86 27-8789-3661

Business Address:
Room 2156, Unit 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China

Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd.