Privacy policy
Last updated: September 1, 2026
Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd. (“Company,” “we,” “us,” or “our”).
Viverique operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Viverique is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to those privacy matters.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.
Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, address, billing address, shipping address, telephone number, and email address.
- Financial information, including payment-card information, transaction details, payment method, payment confirmation, and other payment-related information.
- Account information, including your username, password, preferences, settings, and other account details.
- Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
- Communications with us, including information you provide when contacting our customer support team or otherwise communicating with us.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information regarding how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide personal information;
- Automatically through the Services, including from your device when you use our website or Services and through cookies and similar technologies;
- From our service providers, including providers that support technology, payments, fulfillment, shipping, customer service, analytics, and other business functions; and
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We may use your personal information to provide the Services, including to:
- Process payments;
- Fulfill orders;
- Arrange shipping and delivery;
- Process purchases, returns, exchanges, cancellations, and refunds;
- Maintain customer accounts;
- Remember your preferences and products of interest;
- Send notifications relating to your account or orders;
- Provide customer support;
- Enable reviews or other Site functionality; and
- Improve or personalize your shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including to:
- Send promotional communications by email, text message, or other permitted channels;
- Display advertisements for products or Services;
- Measure advertising effectiveness; and
- Provide advertisements that may be more relevant to your interests.
Security and Fraud Prevention
We may use personal information to:
- Authenticate accounts;
- Provide a secure shopping and payment experience;
- Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity;
- Protect our Site, Services, customers, and business; and
- Maintain the security and integrity of our systems.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access information with others.
Communicating With You
We use personal information to:
- Respond to inquiries;
- Provide customer support;
- Communicate about orders, shipping, returns, refunds, or accounts; and
- Maintain our business relationship with you.
Legal Reasons
We may use personal information to:
- Comply with applicable laws and regulations;
- Respond to valid legal processes or government requests;
- Participate in or respond to legal proceedings;
- Enforce our policies and agreements; and
- Investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy.
These circumstances may include:
- Shopify and service providers, including providers supporting IT management, payment processing, analytics, customer support, cloud storage, fulfillment, shipping, and other business functions.
- Business and marketing partners, where permitted by applicable law, to provide marketing services, measure advertising effectiveness, and support personalized advertising.
- Third parties at your direction, including when you request or consent to disclosure in connection with shipping, social-media functionality, login integrations, or other Services.
- Affiliates or members of our corporate group, where applicable.
- Business transactions, including a merger, acquisition, restructuring, financing transaction, bankruptcy, or sale of business assets.
- Legal or regulatory authorities, where disclosure is required to comply with applicable law, subpoenas, court orders, search warrants, or other valid legal processes.
- Other parties where reasonably necessary to enforce applicable Terms of Service or policies, protect our rights, or protect the rights, safety, or property of our customers or others.
Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing as those terms are defined under applicable privacy laws.
Where available, you can exercise applicable opt-out rights through our Your Privacy Choices page.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify-powered services.
Information you submit through our Services may be transmitted to and shared with Shopify and other service providers that may operate in countries or regions outside your place of residence.
In addition, we may use certain Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify.
In these circumstances, Shopify may be responsible for certain processing of personal information, including responding to requests relating to information processed by Shopify for its own purposes.
To learn more about Shopify's privacy practices, you may review the:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal:
https://privacy.shopify.com/en
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by independent third parties.
If you follow a link to a website that is not controlled by us, we recommend that you review that third party's privacy and security practices and applicable terms.
We do not guarantee and are not responsible for the privacy, security, availability, accuracy, or content of independent third-party websites.
Information you provide through public or semi-public platforms, including social-media platforms, may also be visible to other users or third parties.
The inclusion of a third-party link does not, by itself, constitute an endorsement of that third party or its products, services, content, or practices.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction where doing so would violate applicable law.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the contact details below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
Information transmitted over the internet may also be subject to security risks while in transit. We recommend that you do not use insecure communication channels to send highly sensitive or confidential information.
How long we retain personal information depends on factors such as whether the information is needed to:
- Maintain your account;
- Provide the Services;
- Complete transactions;
- Provide customer support;
- Process returns or refunds;
- Comply with legal obligations;
- Resolve disputes; or
- Enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights concerning your personal information.
These rights are not absolute and may apply only in certain circumstances or be subject to exceptions under applicable law.
Right to Access / Know
You may have the right to request access to personal information that we hold about you.
Right to Delete
You may have the right to request deletion of certain personal information that we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right of Portability
You may have the right to receive a copy of certain personal information we hold about you and, in some circumstances, request that it be transferred to another party.
Right to Opt Out of Sale or Sharing for Targeted Advertising
Depending on where you reside, you may have the right to opt out of activities considered a “sale” or “sharing” of personal information or processing for purposes considered “targeted advertising” under applicable privacy laws.
Where available, you may exercise these rights through our Your Privacy Choices page.
If you visit our website with a supported Global Privacy Control (“GPC”) opt-out preference signal enabled, depending on where you are located and applicable law, we may treat the signal as an opt-out request for the browser and device used to access the Site.
If the device sending the signal can be associated with a Shopify account, Shopify may also apply the opt-out request to that account where supported.
You can learn more about Global Privacy Control at:
https://globalprivacycontrol.org/
Other than Global Privacy Control where applicable, we may not recognize other “Do Not Track” signals sent by browsers or devices.
Managing Communication Preferences
We may send promotional emails where permitted by applicable law.
You may opt out of receiving promotional emails at any time by using the unsubscribe option included in those communications.
If you opt out of promotional messages, we may still send non-promotional communications relating to:
- Your account;
- Orders;
- Shipping;
- Returns;
- Refunds;
- Security; or
- Customer service matters.
Exercising Your Rights
You may exercise applicable privacy rights using controls made available through the Services or by contacting us using the contact information below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
Where permitted under applicable law, you may designate an authorized agent to make a request on your behalf.
Before accepting a request from an authorized agent, we may require reasonable proof that you authorized the agent to act on your behalf, and we may also ask you to verify your identity directly with us.
We will respond to valid requests within the time required by applicable law.
We will not discriminate against you for exercising applicable privacy rights.
Complaints
If you have concerns or complaints regarding how we process personal information, please contact us using the contact information provided below.
Depending on where you live, you may have the right to appeal a decision regarding a privacy request or submit a complaint to an applicable data-protection or regulatory authority.
International Transfers
We and our service providers may transfer, store, or process personal information outside the country or region where you live.
Where required by applicable law, we will rely on appropriate safeguards or recognized legal transfer mechanisms.
If personal information is transferred outside the European Economic Area or United Kingdom where applicable, recognized mechanisms may include:
- European Commission Standard Contractual Clauses;
- Equivalent contracts or safeguards recognized by competent UK authorities; or
- Other lawful transfer mechanisms permitted under applicable law.
This provision does not mean that all personal information is necessarily processed or stored in any particular country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our practices;
- Services;
- Technologies;
- Business operations;
- Legal requirements; or
- Regulatory obligations.
When changes are made, we will publish the revised Privacy Policy on this website and update the “Last updated” date where appropriate.
We will provide additional notice where required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:
Brand Name: Viverique
Legal Company Name: Hubei Ci'en Network Service Co., Ltd.
Customer Support Email:
service@viverique.com
Business Phone: +86 27-8789-3661
Business Address:
Room 2156, Unit 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd.