Return & Refund Policy
Return Period
Eligible products may be returned within 14 calendar days from the date of delivery.
Return requests submitted after the applicable 14-day period may not qualify for a return, except where otherwise required by applicable law.
Return Requirements
To be eligible for a standard return, the product should:
- Remain unused and in its original condition;
- Include the original packaging and any included accessories, where applicable; and
- Be accompanied by valid proof of purchase or corresponding order information.
Products received damaged, defective, incorrect, or materially inconsistent with their description will be handled separately under the applicable provisions below.
How to Start a Return
Before sending any product back, please contact our customer support team at:
When submitting your request, please provide:
- Your order number;
- The product you would like to return;
- The reason for the return request; and
- Relevant photographs or videos where appropriate, particularly for damaged, defective, or incorrect items.
After reviewing your request, our customer support team will provide the appropriate return instructions.
Please do not ship any product back before receiving return authorization and instructions from us.
Return Destination
The address used for returns may differ from our registered business address.
After your return request has been reviewed and approved, our customer support team will provide or confirm the appropriate return warehouse or return destination together with the applicable instructions.
Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.
Return Shipping Costs
Customer-Preference Returns
If you are returning an eligible product because of a change of mind, personal preference, incorrect size or variation selection, or another reason unrelated to a product defect or fulfillment error, you will be responsible for the applicable return shipping costs.
The actual return shipping cost may depend on the carrier and service selected.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact:
We may request photographs, videos, or other relevant information to help us review the issue.
Once verified, we will provide an appropriate resolution, which may include a replacement, refund, or authorized return.
Where the issue resulted from our fulfillment error or a qualifying product defect, you will not be responsible for additional return shipping costs reasonably associated with resolving the issue.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders may be cancelled before they enter the processing stage.
Once processing or shipment preparation has started, we cannot guarantee that a cancellation request can still be completed.
Orders that have already been dispatched cannot be cancelled and must instead follow the applicable return procedure where eligible.
Cancellation requests should be sent to:
If an eligible cancellation is successfully completed before processing begins, the applicable full refund will be issued to the original payment method.
Refund Processing
Once an approved return has been received and inspected, we will notify you by email regarding the outcome of the refund review.
Approved refunds will be issued to the original payment method used for the purchase.
Approved refunds are generally issued within 5–10 business days after the returned product has been received and inspected.
Your bank, card issuer, or payment service provider may require additional processing time before the refunded amount appears in your account.
Delayed or Missing Refunds
If an approved refund has not appeared after the stated processing period, we recommend first checking with your bank, card issuer, or payment provider, as additional posting or processing time may apply.
If you still require assistance, please contact:
When contacting us, please include your order number and any relevant refund information so that our customer support team can review your inquiry efficiently.
Contact Information
Brand Name: Viverique
Legal Company Name: Hubei Ci'en Network Service Co., Ltd.
Customer Support Email:
service@viverique.com
Business Address:
Room 2156, Unit 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd.
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