Shipping Policy
Order Processing
Orders are generally processed within 5 business days after your order has been successfully submitted and payment has been confirmed.
Orders are processed during regular business days and do not include weekends or public holidays.
Orders placed on a weekend or public holiday will normally begin processing on the next available business day.
Estimated Delivery Time
After your order has been dispatched, standard delivery typically takes approximately 10–20 business days.
Please note that delivery timeframes are estimates and may vary depending on factors such as:
- Your delivery destination;
- Customs clearance procedures;
- Local carrier operations;
- Public holidays;
- Weather conditions; and
- Other transportation or logistics circumstances outside our reasonable control.
We appreciate your patience if unexpected shipping delays occur.
Shipping Fees
A flat standard shipping fee of $2.99 USD applies to international orders unless another shipping rate is clearly displayed during checkout.
Any applicable delivery charges will be shown in your order summary before you complete your purchase.
Fulfillment and Shipping Origin
Orders may be fulfilled through our own facilities or through third-party fulfillment partners depending on factors such as product availability, inventory location, and the delivery destination.
As a result, products are not guaranteed to ship from the same location.
The fulfillment location used for an order does not affect the applicable customer rights provided under our Shipping Policy or Return & Refund Policy.
Order Tracking
Once your package has been dispatched, a shipping confirmation email containing the available tracking information will be sent to the email address associated with your order.
You can use the tracking number provided to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the carrier receives or scans the package.
Delayed or Missing Packages
If your tracking information has not changed for an unusually long period, your shipment appears to be significantly delayed, or you believe your package may have been lost, please contact:
When contacting us, please provide:
- Your order number; and
- Your tracking number, if available.
Our customer support team will review the available shipping information and assist you in determining an appropriate solution based on the circumstances.
Changing Your Shipping Address
If you need to update or correct your shipping address, please contact us as soon as possible and no later than 11:00 PM PDT (GMT-7) on the date the order is placed.
Please send address-change requests to:
Include your order number together with the complete corrected shipping address.
Once an order has entered processing, shipment preparation, or has already been dispatched, we cannot guarantee that the delivery address can still be changed.
Customers are responsible for reviewing their shipping information carefully before submitting an order.
Shipping Destinations
Viverique offers international shipping to supported destinations.
Shipping availability may vary depending on the destination, product, carrier availability, or applicable delivery restrictions.
If we are unable to ship an order to the destination provided, we will contact you using the information submitted with your order and assist with an appropriate resolution.
For questions regarding shipping availability, please contact:
Contact Information
Brand Name: Viverique
Legal Company Name: Hubei Ci'en Network Service Co., Ltd.
Customer Support Email:
service@viverique.com
Business Address:
Room 2156, Unit 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd.