Shipping Policy
Last Updated: September 1, 2026
Thank you for shopping with Viverique.
Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd.
This Shipping Policy explains our current order processing, shipping fees, delivery estimates, tracking procedures, shipping destinations, and how we handle shipping-related issues.
Order Processing
Orders are generally processed within 5 business days after your order has been successfully submitted and payment has been confirmed.
Business days do not include weekends or public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
During major promotional events, public holidays, or periods of unusually high order volume, processing may occasionally require additional time.
Once your order has been dispatched, you will normally receive a shipping confirmation email containing available tracking information.
Estimated Delivery Time
After your order has been dispatched, standard delivery within the United States typically takes approximately:
10–20 business days
Please note that this delivery estimate begins after the order has been dispatched and does not include the order processing period.
Delivery times are estimates and may occasionally be affected by circumstances such as:
- Carrier operations;
- Delivery destination;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- Local delivery conditions; or
- Other logistics circumstances outside our reasonable control.
If your shipment is significantly delayed, please contact our customer support team so that we can review the available shipping information and assist you.
Shipping Fees
A flat standard shipping fee of $2.99 USD per order applies to orders shipped within the United States.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Shipping Destinations
Viverique currently ships to addresses within the United States only.
At this time, orders cannot be shipped to destinations outside the United States through our standard online checkout.
Shipping availability may also be subject to carrier availability, product restrictions, or other delivery limitations.
If we are unable to ship an order to the address provided, we will contact you using the contact information associated with your order and provide an appropriate resolution.
For questions regarding shipping availability, please contact:
Fulfillment and Shipping Origin
Orders may be fulfilled through our own facilities or through third-party fulfillment partners depending on factors such as:
- Product availability;
- Inventory location;
- Fulfillment capacity; and
- Delivery destination.
As a result, products are not guaranteed to ship from the same location.
The fulfillment or shipping location used for an order may differ from our registered business address.
The use of a third-party fulfillment facility does not affect the customer rights or remedies described in our Shipping Policy or Return & Refund Policy.
Order Tracking
Once your order has been dispatched, a shipping confirmation email containing the available tracking information will normally be sent to the email address associated with your order.
You can use the tracking number provided to monitor the progress of your shipment.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to activate or update.
Tracking information may occasionally require additional time to appear after the carrier receives or scans the package.
Delayed Shipments
If your tracking information has not updated for an unusually long period or your package appears to be significantly delayed, please contact:
When contacting us, please provide:
- Your order number; and
- Your tracking number, if available.
Our customer support team will review the available shipping information and, where appropriate, assist with the carrier inquiry or provide another suitable resolution based on the circumstances.
Lost Packages
If you believe your package may have been lost in transit, please contact our customer support team at:
Please provide your order number and tracking information where available.
We will review the shipment information and may work with the applicable carrier or fulfillment provider to investigate the issue.
Depending on the circumstances and outcome of the review, an appropriate solution may include a replacement, refund, or other reasonable resolution.
Packages Marked as Delivered but Not Received
If tracking information shows that a package has been delivered but you cannot locate it, we recommend first checking:
- Around the delivery location;
- With household members;
- With neighbors where appropriate;
- With building management or reception staff, where applicable; and
- Any delivery notes provided by the carrier.
If you are still unable to locate the package, please contact:
We will review the available delivery information and assist you in determining an appropriate next step.
A package will not be automatically considered resolved solely because tracking information displays a “Delivered” status.
Changing Your Shipping Address
If you need to update or correct your shipping address, please contact us as soon as possible and before your order enters the processing stage.
Please send address-change requests to:
When contacting us, please include:
- Your order number; and
- The complete corrected shipping address.
Once an order has entered processing or shipment preparation, we cannot guarantee that the shipping address can still be changed.
After an order has been dispatched, address changes are generally no longer possible through our system.
We will make reasonable efforts to assist where possible, but customers should carefully review their shipping information before submitting an order.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible before the order enters processing.
If an order cannot be delivered because of incomplete or incorrect address information, please contact our customer support team.
We will review the circumstances and available carrier information before determining the appropriate next step.
Shipping Confirmation
After an order has been dispatched, we will normally send a shipping confirmation email to the email address provided during checkout.
This email may include:
- Your tracking number;
- Carrier information, where available; and
- A link or instructions for tracking your shipment.
If you do not see your shipping confirmation email, please check your spam, junk, or promotions folder before contacting customer support.
Delivery Delays Outside Our Reasonable Control
Occasionally, delivery may be affected by events outside our reasonable control, including:
- Severe weather;
- Transportation disruptions;
- Carrier delays;
- Public holidays;
- Emergency conditions; or
- Other unexpected logistics events.
If such an event affects your shipment, we will provide reasonable assistance based on the information available to us.
We do not use carrier delays as a basis for automatically refusing legitimate customer inquiries regarding missing or significantly delayed shipments.
Contact Information
If you have questions regarding order processing, shipping, tracking, delivery, delayed shipments, lost packages, or address changes, please contact us:
Brand Name:
Viverique
Legal Company Name:
Hubei Ci'en Network Service Co., Ltd.
Customer Support Email:
service@viverique.com
Business Phone:
+86 27-8789-3661
Business Address:
Room 2156, Unit 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan City, Hubei Province, P.R. China
Viverique is owned and operated by Hubei Ci'en Network Service Co., Ltd.